LanguageLine

Vietnamese Interpreter

Company Description

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

For more than 34 years, LanguageLine has been providing the very best interpreting, translation, and testing and training solutions. As the global leader in language services in 240+ languages, we partner with over 25,000 clients who depend on us to help them communicate with the limited English proficient and Deaf and Hard-of-Hearing communities.

We are looking for talented professionals to join our growing workforce. Please choose your next career by clicking on the appropriate button below to view and apply for our open positions:

Job Details

I. General Summary of the Position:
 
The Vietnamese Interpreter is responsible for handling calls on demand, rarely by appointment, and renders meaning of conversations in the consecutive mode of interpretation between speakers of Vietnamese and English. She/he processes information quickly and concisely, recognizes sensitive cultural differences and is professional and courteous at all times. The Vietnamese interpreter will use appropriate industry terminology and understands common industry procedures and practices. The calls may involve simple or complex, non-technical or technical subjects in the following fields: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911, Law Enforcement, Court, and General Business. 
 
Location:
We are hiring in the United States and Canada-Work from Home

The Vietnamese Interpreter works from his/her home-office. It is essential to ensure a quiet & secure environment.  Note pads and writing utensils, glossaries, and dictionaries are useful tools.  The Vietnamese interpreter must have a dedicated landline or VoIP and head-set and telephone.
 
II. Major Responsibilities and Principal Accountabilities:

  • Renders correct concepts and meanings between Vietnamese and English following complexity, clarity, tone, and style from one language into another, upholding the correct rules for grammar and syntax in both languages
  • Provides strict renditions of the messages including every detail of the conversation, and is prepared for challenging calls at any time
  • Employs good customer service and communication skills, clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expressions
  • Follows instructions of clients, manage the flow of the call and avoid taking over the call, as well as avoids interaction with the limited English speaker person w/o client's permission
  • Understands protocol and terminology in the following industries: Medical, Insurance, Finance, Court and Law
  • Remains calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations
  • Remains punctual and available during scheduled work hours
  • Ensures access to the Internet for work related electronic communication
OPEN UNTILL FILLED ---- EEO/AA


Qualifications
 
  • Native Fluency in Vietnamese and English
  • Advanced skills in the cultural dynamics (cultural implication and idiomatic expression) of both Vietnamese and English
  • Excellent listening, retention and note taking skills to maintain a high level of accuracy
  • Knowledge of industry-specific terminology; on-going study of glossaries and training materials including scripts provided by our clients
  • Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times
  • Ability to follow client's instructions closely
  • Ability to explain certain cultural concepts to avoid miscommunication with the permission or at request of the client
  • Completion of High school education
  • Education in languages/translation/interpretation or related fields preferred, but not required
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
 
 
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

  • March 28, 2024
  • i/VietnameseInterpreter

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