Client Success Manager
Company Description
RIVS is an investor-funded B2B SaaS company that helps companies make better quality hires faster through the use of video technology.
Our patented platform allows organizations to a) easily add one-way video and voice interviews to their hiring process, allowing for early discovery of qualitative candidate characteristics like strong communication and positive attitude, b) reduce travel costs and spend more face-time with candidates through our live video/voice interview platform, and c) eliminate the back-and-forth scheduling of live interviews with our auto-scheduler, which allows employers to set their interview availability for candidates to choose from.
And we offer candidates a way to tell their story like never before.
We've nearly quadrupled in size over the last two years, and are taking the world by storm. Join us in making the hiring process better for everyone!
Job Details
As the Client Success Manager, you are responsible for onboarding, setting up and managing a portfolio of clients. You strive to understand each client’s business, own relationships, facilitate onboarding activities, and provide regular updates and guidance. By creating strong relationships with our clients, you will keep them informed on our new features and functionalities. Being a technically minded individual, you regularly communicate with our clients to keep them fully supported. Your goal is to ensure our clients success with RIVS.
The Client Success Manager will also work closely with the RIVS sales team to keep them informed of their client’s usage and strategize on growth, resulting in increased revenue opportunities.
Essential Duties and Responsibilities:
- Establish strong relationships with clients including understanding their business objectives and identifying how RIVS can meet their needs
- Fulfill initial onboarding for clients and welcoming clients to the RIVS platform
- Train clients on the RIVS platform and how it best can be utilized for their business
- Proactively reach out to our clients to evaluate their needs, drive usage and provide recommendations
- Maintain expert knowledge of the RIVS platform to identify areas of improvement for each client
- Help troubleshoot and provide support for clients
Our Ideal Candidate will:
- Be a great listener.
- Demonstrate attention to detail and possess strong organizational skills
- Identify and resolve problems in a timely manner
- Be able to effectively communicate with all levels of an organization
- Be comfortable working on multiple projects simultaneously
- Be assertive and willing to take initiative to ensure clients are fully on boarded and trained
- Have the ability to work under pressure and help troubleshoot under emergency situations
- Have the desire to work in a startup environment
- Have a passion for technology and understand the benefits of SaaS for new clients
Experience:
- 1-3 years of experience in customer service (technical support, account management or education)
- Experience in SaaS, a tech company, and/or has HR experience is a plus
- BA/BS degree preferred
Compensation:
- $37,000 + Commission based on client retention (Target Compensation $40K or more)
- Full benefits
- Simple IRA
- Career Growth Opportunity
- April 25, 2024
- 97-44-33
