We partner with some of the largest healthcare systems in the United States to provide immediate, reliable, secure, compliant, on-demand video interpreting for the Limited English Proficient and Deaf and Hard of Hearing patient populations. 24 hours a day, 7 days a week in more than 210 languages, LAN helps speed diagnoses, improve outcomes and drive patient and provider satisfaction. And our medically trained, language-center-based interpreters are available at the push of a button to help our clients connect, communicate and care.
Job Description
Language Access Network is seeking customer service professionals to fill 3rd Shift Operator expansion positions at CONVERSANT Audio Solutions, our Portland division. These are full-time positions with full benefits.
The Language Center Operator accurately routes calls according to Provider request for specific language support. Assists Provider in proper identification of Patient language / dialect.
Maintains awareness of changing Interpreter availability in the Language Center and uses sound judgment in use of outsourcing options. Monitors / troubleshoots call quality issues. Cultivates cooperative relationships with Interpreters, Floor Supervisors, Operator teammates and CONVERSANT Audio Solutions / Language Access Network Management.
The OPERATOR recognizes that he/she is the face of Language Access Network to the provider and manages this role responsibly.
EDUCATION: High school diploma or GED required.
EXPERIENCE: At least 6 mos. of customer-facing experience. . At least 6 mos. using Microsoft Office or equivalent software to document customer contact, specific requests, and actions taken.
Employment is confirmed after successful completion of a background check, and drug screen.
STARTING SALARY: $13.00 PER HOUR
Full benefit package available after 30 days Required probationary period is 60 days Attendance at Monthly Staff Meetings required Ongoing training provided
Job Type: Full-time
Job Location:
Portland, OR
Required experience:
At least 6 mos. of customer-facing experience. At least 6 mos. using Microsoft Office.: 1 year
Required education:
High school or equivalent
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