Gem Innovation Schools

Technology Support Specialist

Company Description

Gem Prep views itself as a catalyst for changing K-12 education in Idaho, with an impact that extends beyond our schools to benefit students throughout the state. Our focus is to improve post-secondary preparedness and achievement for all students. Gem Prep Schools are part of the Gem Innovation Schools organization that serves K-12 students throughout Idaho, operating four charter schools in Nampa, Meridian and Pocatello and a statewide virtual school.  See for more information.

Job Details

Are you interested in making a significant impact in students’ lives?  Do you believe that all children can learn?  Would you like to be part of a team that is committed to do whatever it takes to help students be successful?  Gem Prep is looking for an entrepreneurial spirit who is committed to excellence and has a desire to join the Gem Team.

Idaho Distance Education Academy (soon to be Gem Prep: Online) is seeking a Technical Support Specialist. This is a full time position, starting June 6, 2019.  Wage is $17.00 per hour. The Technical Support position will ensure computer operations so that users can accomplish their needed tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools including a ticket system, as well as require that the individual give hands-on help at the desktop level when applicable. The successful applicant will work from one of three I-DEA resource centers located in Deary, Pocatello or Post Falls, ID.  

Please see the attachment below for full job description.

  • May 22, 2019
  • 63-47-60


Phase 1:

The items below must be completed before you will be considered for an initial screening interview.

  • Complete and submit this online form.
  • Submit required materials
    • Resume
    • Cover letter
    • Past Job Performance Authorization Form (download file below)
    • Three professional references 
  • Note: Please know that if you do not have all required materials, we highly encourage you to submit the documents you have immediately and update your submission as you gather other required documents.  You may update your application by emailing the required materials to
  • If selected you will receive an email invititation for a Video/Written interview.

Phase 2: Video/ Written Interview

  • The Video/Written Interview must be completed within one week of the invitation. Please follow the instructions and prompts as you prepare for this interview.

*Please note that you will have an opportunity to preview the questions and record or re-record any of your answers if necessary, prior to submission.  Your video will be timed, so please make note of the amount of time you have prior to recording your response.

Phase 3: Committee Interview

  • Candidates who are selected for a Committee Interview will be contacted via email or phone to schedule a live interview.  

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