Call Center

Benefits Overview

How Can I Get Help With Enrollment?

Benefit coaches are available to help employees over the phone. Whether it’s just to have a question answered or for assistance in completing online enrollment, the Benefit Coaches can help.

The WTW Benefits Enrollment Call Center isn’t replacing Benefits but rather it is being offered as an additional resource for employees. Employees can still receive support by calling the Benefits team.

To schedule a phone appointment with a licensed Benefit Coach:

·        Provide your first and last name, email address (work or personal) and a phone number and submit.

·       Click on the specific date and time you would like to receive a call back from our partner, WTW Enrollment Services Call Center. Provide

·       Confirm Time Selection

·       You will receive a confirmation via email

·       Someone will call you at the time you selected and assist by answering any benefit questions you may have or assist by walking you through the MyHR enrollment platform.

If you prefer not to have a scheduled appointment, you can contact the Benefits Enrollment Services Call Center directly at 1-866-727-2263 Monday – Friday, 9am – 9pm EST.